your teen health & lifestyle companion

Frequently Asked Questions

What is patchup?

patchup is an AI-powered health and lifestyle companion for teens. Ask it anything about skincare, wellness, ingredients, nutrition, and more — and get friendly, personalized advice.

How does the ingredient scanner work?

Tap the scan button and take a photo of any product label. patchup's AI will read the ingredients and tell you what they do, flag anything irritating, and give you a quick verdict.

Is my data private?

Your name, allergies, and routine are saved only on your device. Questions are anonymously counted to help improve the app — no personal info is ever attached.

How do I set up my allergies?

Tap the person icon in the top-right corner to open your profile. You can enter any allergies or sensitivities and patchup will flag them in every response.

Can I delete my question history?

Yes — open the Recently Asked section and swipe left on any question to delete it, or use "Delete All" to clear everything at once.

The app isn't responding — what do I do?

Try closing and reopening the app. If the problem continues, please contact us below and we'll look into it.

Contact Us

Have a question or ran into a bug? We'd love to hear from you.

Email Support

Privacy Policy

Last updated: March 2026

What we collect

What we don't collect

Third-party services

patchup uses the following third-party services:

Children's privacy

patchup is designed for teen users (13+). We do not knowingly collect personal data from children under 13. If you believe a child under 13 has used the app, please contact us and we will take appropriate steps.

Contact

Questions about privacy? Email us at patchuppapp@gmail.com